Privacy Policy
Our contact details
Name: Maxine Kerr - Project Director
Phone Number: 07484 136542, E-mail: maxine@csaw.org.uk
The type of personal information we collect
We currently collect and process the following information:
· We hold the clients Name, Address, contact telephone numbers, e-mail address, date of birth, date of last interaction, and interaction notes.
How we get the personal information and why we have it -
All of the personal information we process is provided to us directly by our clients so that we can support our clients and their wellbeing.
We do not share this information with other organisations.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is consent. You are able to remove your consent at any time. You can do this by contacting the Project Director as above.
How we store your personal information
Your information is securely stored on a password protected computer in our office and any paper notes are kept in a locked filing cabinet in our office.
We keep the information for a full ten years after the last interaction with an individual as stipulated by our insurance company.
We will then dispose of your information by deleting all data and by shredding all paper records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact the Project Director at Maxine@csaw.org.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@csaw.org.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk